Account Registration and KYC

To start your account verification, follow these steps:



<ol class="wp-block-list">
<li>Open the Pintu app, then tap Account → Account Verification.</li>



<li>Tap Start Verification, then enter your phone number and identity document — KTP for Indonesian citizens, Passport for foreign nationals.</li>



<li>Make sure all details are correct, then submit.</li>
</ol>



Pintu&#8217;s team will verify your data within 24 hours.



Once verified, you can enjoy Pintu&#8217;s full features such as; buy and sell crypto instantly, send &amp; receive between Pintu users for free, withdraw Rupiah to any bank in Indonesia

How to verify my account (KYC) on Pintu?

Currently, KYC for Pintu Futures is now available on the Web. You need to complete the verification process either through the Pintu app or via Pintu Pro Web before accessing futures trading. We will continue to update users if there are any changes regarding KYC for Futures on the Web.

Can I complete KYC for Pintu Futures on the web?

If you have already verified your account (KYC) on the Pintu app, you do not need to verify it again.

If I have already verified my account (KYC) on the Pintu app, do I need to verify it again on Pintu Pro Web?

Yes, you can complete KYC on either Pintu&#8217;s mobile app or directly on the Pintu Pro Web platform. Both methods will sync your verification status.

Can I verify my account (KYC) on the mobile app instead of the web?

Yes, foreigners can register on Pintu.



You can register or verify your account with Passport along with KITAS/KITAP and Bank Indonesia account sent via email to help@pintu.co.id. Other proof of identity cannot be used.



Do note that we only process Rupiah withdrawal to Indonesian banks.







Note



<ul class="wp-block-list">
<li>Pintu can only approve the registration request if the User is not a citizen of the United States, was not born in the United States, is not a holder of a United States Green Card, does not transact with bank accounts or other financial institutions created in the United States, does not have tax obligations in the United States, and does not represent or act for and on behalf of others who are citizens of the United States.</li>



<li>For further information, please read our <a href="https://pintu.co.id/en/pages/terms-and-condition" target="_blank" rel="noreferrer noopener">terms and conditions</a></li>
</ul>

I’m a foreigner. Can I register on Pintu?

If you experience this issue, please refresh or re-login on Pintu app. If the problem still persists, please contact us at Pintu Live Chat or via email at <a href="mailto:help@pintu.co.id" target="_blank" rel="noreferrer noopener">help@pintu.co.id</a>.

I have verified my account (KYC) but am asked to verify again, what should I do?

The identity needed for KYC based on your citizenship
<ul>
<li>Indonesian should use KTP (can&#8217;t use driving license, passport, etc)</li>
<li>Foreigners should use Passport and KITAS/KITAP (can&#8217;t use ID card, driving license, etc)</li>
</ul>

What identity do I need to process KYC?

The account verification process only takes a minimum of 10 minutes and a maximum of 1&#215;24 hours, if the verification is done during working hours (every day, 08:00-23:59 WIB).

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